SHIPPING INFORMATION

We don’t ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq etc. At fanrealart.com, we’re committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your love dolls promptly and in perfect and discreet condition. That’s why we’ve partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience. On this Shipping Information page, you’ll find all the details about our shipping methods, estimated delivery times, and other important information to make your shopping experience as seamless as possible. 

Shipping Service

We offer free and discreet worldwide shipping. However, due to legal and shipping restrictions in some areas, we do not support shipping, Contatc us if you want to place a order from us but not sure if we can ship to you.

Usually, we use UPS shipping to US, Canada, UK, Germany, France, Sweden, Italy, Spain, Greece, etc.

Also, we provide speical line by air to Australia, Japan, Korean, Malaysia, Singapore, Philippines, UAE, etc.

Affected period: International transportation speed will be slower from the middle of November to next February because of Christmas and Spring Festival.If you place the order during this period, it will take longer to be delivered.The effect of transportation of train,truck and ship is greater.

Duties and Taxes

In some countries, import duties may apply upon delivery. Under normal circumstances, you need to pay 100-200 dollars, and the import tax is the responsibility of the buyer. Along the way, we’ll provide the help you need to keep you stress-free. (Note: US customers do not pay any import tax.)

Discreet Shipping

We value your privacy. All of our sex dolls are shipped in packaging that is completely covert.

Sex dolls are delivered in a plain, unbranded box. The contents of the package are unknown to the handler or courier.

(Note: Customs officers may open your doll box to check and determine import duties for customers outside the United States.)

Production Time

The production time of each series of products is different. Currently, the production time of FANFEAL sex doll is about 30 working days. Production time may be delayed during the holiday (The New Year Holiday, Christmas Day, The National Day, The Chinese Spring Festival, etc).

Shipping Time

It’s an estimated delivery time. Exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, or COVID-19, etc.)

For questions about Production Time and Shipping Time, please contact us by email (service@fanrealart.com) before placing an order.

Tracking Package

We will send you a tracking number by email if the package is shipped. Please keep an eye on your package tracking in case it gets in trouble (eg, suspending tracking, missing item, etc.) till it is delivered. Typically, your package will be shipped directly to your location by FedEx/UPS, so you can expect quick logistics updates on your tracking number and monitor your package delivery progress anytime. However, in some cases, we may choose to transport your package by airplane to your country and clean the custom, after which FedEx or UPS will be responsible for final delivery and updating the logistics information. Before the package arrives in the US, the tracking number will only show that the shipping label has been created and there will be no logistics information available. We understand that you may have some concerns regarding the status of your shipment. We kindly ask for your patience during this time and assure you that we will take full responsibility for all of our orders.

Track your order as follows:

International Express – FedEx: https://www.fedex.com

International Express – UPS: https://www.ups.com

Please keep an eye on your pacakage tracking in case something goes wrong (e.g. suspended tracking, missing items, etc.) until delivery.

If you have any questions, please contact us in time.

Delivery Change

• Pick Up

If you plan to pick up your package at a FedEx/UPS store, please inform us of the address before the shipment is sent out. You must call the store to confirm if they allow pickups in case the package is delivered to an invalid or refused address by FedEx/UPS.

• Change Shipping Address

Please confirm the address is correct before shipment. If you need to change the shipping address after the package has been sent out, please contact us first.

• Change Delivery Time/Hold On

To modify the delivery time, if you are unable to receive the package at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive detailed information from the courier. Please ensure that our email (service@fanrealart.com) is not folded or blocked, and keep your phone number open so that you can receive our urgent messages at any time.

Check Your Package

You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from the outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the doll is damaged while shipping.

Shipping Delay

In the process of shipping our packages to our valued customers, international transportation can be affected by various factors:

• Weather and natural disasters: Severe weather conditions, such as storms, floods, or earthquakes, can cause delays or disruptions in the delivery process.
• Customs inspections: Your package may be subject to customs inspections, which could result in additional delays or even additional fees, depending on the regulations in your country.
• Local holidays: Delivery schedules may be affected by local holidays, during which shipping carriers might not operate or have reduced hours, causing delays in package transit times.
• Political situations and regulatory changes: Changes in the political climate, government regulations, or trade policies can impact shipping routes, transit times, or even the availability of certain products in some regions.
• Unforeseen circumstances: Unexpected events such as accidents, strikes, or operational issues within shipping carriers can also cause delays in the delivery process.

We appreciate your understanding and patience as we navigate these challenges to deliver your love doll safely and efficiently. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.

Package Issues

• Wrong Dolls When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
• Damaged Dolls You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage it is. For slight damage, a repair kit will be offered.
• Missing Package If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)

Note

DO NOT FILE A CLAIM WITH YOUR PAYMENT CARD OR RETURN THE PACKAGE DIRECTLY. If you want to cancel your order or return your package, send us an email to talk things over. The shipping address on the package box is not available for returning. Please make sure the doll is brand new and never be used before you return it to us.